How to Leverage SMS as a Marketing Tool
The days of single-channel marketing are over. Instead, marketers now have multiple points of contact across multiple channels. Customers expect businesses to use all of them to provide the best experience possible.
SMS marketing can be a useful supplement to social marketing because it allows you to reach customers—and potential customers—in real time with targeted and effective messaging.
Customers consider these service SMS messages to be the most valuable that businesses send. In terms of perceived value, appointment reminders, delivery updates, and booking confirmations all rank higher than product or service discounts.
There are numerous reasons to try it out, ranging from its low initial cost to the fact that the vast majority of texts are opened and read to some extent. It provides an efficient platform for interacting with mobile customers when used successfully. The following are some of the most effective SMS tactics for increasing response rates.
1. Form an SMS Marketing Team.
Big SMS marketing campaigns are not do-it-yourself projects. To get the most out of your digital marketing strategy, you'll need a team of skilled professionals(Open Link in new window). An SMS marketing programme expert, a retail expert, coordinators for on-location signage, digital creative designers, social media experts, a promotions specialist, a ROI and discount budget analyst, and others will be needed.
2. Understand Thy Customer
To track the success of your messages, use a CRM (Customer Relationship Management) app. Check out this ultimate guide for more information on the best CRMs available (Open Link in new window).
Analyze purchase history and demographics based on location to send the right messages to the right customers.
3. Communicate Clearly
Get right to the point: You only have 200 words to express yourself. If possible, do it in less time. Check that the message is clear and concise, and that it is written in plain English. Abbreviations, emoticons, and all caps should be avoided.
Avoid using open-ended messages. An open-ended message is one that invites customers to a sale but does not specify when the sale will end. The client is unsure whether it is for a day or a month.
4. Get Your Timing Correct
SMS is all about speed. Messages are opened in an average of three minutes(Open Link in new window). Clients' responses to SMS-promoted sales, promotions, and events are most effective when they are last-minute impulses. Send the message Friday afternoon if you have a store opening event on Friday night. If your restaurant is running a dinner promotion, send it at the end of the day, not in the morning.
5. Concentrate on Your Top Clients
Your best customers are those who are loyal, buy from you on a regular basis, provide feedback, and recommend your company to their friends and family. Identifying this circle of customers (influencers) and devoting extra time and resources to them is a wise strategy. They know and love your brand, so take advantage of that by sending them more in-depth opinion polls questions than you do to your bulk clients. Also, they are the VIP of your company, so treat them as such. Reward their loyalty with special offers and additional benefits.
You can maximize the benefits of your SMS campaign no matter what type of company you own by devoting time to crafting effective messages, analyzing your customer demographics, making investments in an SMS-specific sales marketing division, and promoting your SMS campaign throughout your company's media.
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